FAQ

How to Remove the Touch Screen Monitor

To remove the monitor, do the following: Power down the kiosk and place it monitor-down on a towel or other soft surface. Open the rear access panel using the key. Unplug the 3 cables that are attached to the monitor. We do not need the cables returned. There are 2 screws at the top of the monitor and 2 at the bottom that hold the monitor in place. Remove these screws, place them in a...

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How to locate your LobbyGuard Product Serial Number

To quickly locate your serial number, click on the LobbyGuard product you are using from the list below. If you are still having problems locating your product serial number please email support@lobbyguard.com for assistance. LobbyGuard Elite LobbyGuard Sentry LobbyGuard Scout LobbyGuard...

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How to handle a “VOID” label

If your visitor has received the following visitor badge:   Follow the instructions below. If at any time you need assistance please call (866) 905-6229 option 2 for technical support. THE PRINTING OF A VOID BADGE DOES NOT AUTOMATICALLY EQUATE TO THE VISITOR BEING A REGISTERED SEX OFFENDER OR ON THE RED FLAG LIST.     STEP 1: Access LobbyGuard FrontDesk from your PC Login to...

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Why do some Visitor Records appear in Red?

Summary A new feature was introduced in LobbyGuard Version 4.3. This feature allows users of the Administrative Utility to quickly identify users who have changed information during the sign-in process. These visitor records will appear in Red Text in the Signed In and Signed Out Logs. Resolution Log onto the Administrative Utility. You may see some Visitor Records which appear in red. (See...

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What is the Administrative Utility?

Summary The LobbyGuard Administrative Utility is web-based software that can be accessed from any PC on the internet. Since it is web-based, it does not require any installation to run – it is accessed via a web browser, just like any other web page. This means you have access to your visitor records, reports and other information from anywhere in the world. This article will describe the basic...

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How do I log onto the Administrative Utility?

Summary Resolution Additional Information What is the Administrative Utility?  

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How do I Unregister a Registered Visitor Keytag?

Summary In some cases you may wish to unregister an issued Registered Visitor Keytag. This FAQ details the steps required to perform this action. Resolution Log onto the Administrative Utility. Go to the Registered Visitors Tab.  (See Image 1 below) Click the View link to the right of the visitor you would like to unregister. This will open the Registered Visitors Detail Page. (See Image 2...

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How do I Load Visitor Badges?

Summary Loading Visitor Badges is a very simple process. This FAQ will provide a step-by-step guide to changing badges. Resolution Follow these instructions to load a new roll of badges in the printer: Pull the side door open by the printer. It is held in place with a magnetic enclosure; pull ing the door from the top will open it and expose the printer (see image below). Remove the printer from...

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