How To

How to Remove the Touch Screen Monitor

To remove the monitor, do the following: Power down the kiosk and place it monitor-down on a towel or other soft surface. Open the rear access panel using the key. Unplug the 3 cables that are attached to the monitor. We do not need the cables returned. There are 2 screws at the top of the monitor and 2 at the bottom that hold the monitor in place. Remove these screws, place them in a...

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How to locate your LobbyGuard Product Serial Number

To quickly locate your serial number, click on the LobbyGuard product you are using from the list below. If you are still having problems locating your product serial number please email support@lobbyguard.com for assistance. LobbyGuard Elite LobbyGuard Sentry LobbyGuard Scout LobbyGuard...

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How to handle a “VOID” label

If your visitor has received the following visitor badge:   Follow the instructions below. If at any time you need assistance please call (866) 905-6229 option 2 for technical support. THE PRINTING OF A VOID BADGE DOES NOT AUTOMATICALLY EQUATE TO THE VISITOR BEING A REGISTERED SEX OFFENDER OR ON THE RED FLAG LIST.     STEP 1: Access LobbyGuard FrontDesk from your PC Login to...

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Why do some Visitor Records appear in Red?

Summary A new feature was introduced in LobbyGuard Version 4.3. This feature allows users of the Administrative Utility to quickly identify users who have changed information during the sign-in process. These visitor records will appear in Red Text in the Signed In and Signed Out Logs. Resolution Log onto the Administrative Utility. You may see some Visitor Records which appear in red. (See...

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