Why do some Visitor Records appear in Red?

Summary

A new feature was introduced in LobbyGuard Version 4.3. This feature allows users of the Administrative Utility to quickly identify users who have changed information during the sign-in process. These visitor records will appear in Red Text in the Signed In and Signed Out Logs.

Resolution

  • Log onto the Administrative Utility.
  • You may see some Visitor Records which appear in red. (See Image 1 below).
  • This simply means that the visitor changed either their date of birth or name during¬† the sign in process.
  • This does not indicate that the user has been flagged by either a background check or red flag list.
  • In the image below, John Doe¬† appears in red. You can view the full visitor record by clicking the View link.

 

Image 1- Visitor Log

 

Additional Information