LobbyGuard Scout Overnight Replacement

LobbyGuard Scout Overnight Replacement Form

Important: failure to complete this form or follow the exact steps outlined below will result in a delay of your repair and/or fees charged to your organization. Your overnight replacement unit will not be initiated until this form is submitted.

LobbyGuard recognizes the importance of minimum downtime of your visitor management system. Our team works to ensure the best quality product and service is available to you and your organization. We look forward to working closely with you to complete the needed replacement of your out-of-service LobbyGuard Scout.

LobbyGuard will overnight a replacement Scout to your location to replace your out-of-service product. The instructions below outline your responsibilities during this process. Please read them carefully then complete and submit the form at the bottom of this page. If you have any questions you should contact the LobbyGuard Help Desk at support@lobbyguard.com before proceeding.

Instructions must be followed to complete your RMA:

Click Here to Download the Customer Instructions to Complete your RMA

Confirmation Form
I understand that I will be billed for any missing items including but not limited to bar code scanners, cables, brackets, the kiosk stand, etc. I have reviewed Step 3 above and have verified that all required return parts are in the return shipping box.
I understand that I will be billed $3000 for the replacement Scout if I do not return the out-of-service Scout to LobbyGuard within 10 business days of receipt of the replacement Scout.
I understand I will be billed for any damages incurred during transit if I do not return the out-of-service Scout in the proper shipping box. I understand I am to use the shipping box in which the replacement Scout was shipped.
I understand that I must use the shipping label sent to me by LobbyGuard for this return. Failure to do so may result in replacement costs of a missing shipment.
The name and contact information below is an employee authorized to assume the responsibilities outlined in this document.

Contact Info
Organization Name:
Contact Name:
Contact Phone:
Contact Email:
Serial # Out-Of-Service Kiosk:

Shipping Info
Contact Name:
Street Address:
City:
State:
Zip: