Scout Kiosk Manufacturing Test and Configuration

LobbyGuard ScoutPlease follow each of the steps below and check PASS or FAIL for each one. Enter your initials and the kiosk serial number, and click SUBMIT when complete.

screenshotIf at any time you see the LobbyGuard software launch during startup or if you accidentally launch the software, let the application run until you see the screen to the right. Then click the red “X” and in the top right corner and choose “Yes” on the subsequent screen.

If any test fails for any kiosk please contact

Employee Number (required)
Date (required)
Kiosk Serial Number (required)

Hardware Setup and Testing

All applications referred to below are stored in the c:\manufacturing folder on the kiosk unless otherwise specified. All files that may be needed are attached to the Knowledge Base links.

PassFail Verify that the wireless keyboard/mouse works. Connect it to one of the four USB ports on the rear of the kiosk. Verify that both the keys and the mouse are functional. Repeat this step for each of the USB ports.
PassFail Open Integrated Webcam Software and take a test picture. You should see the camera shot / live video. Click the red "X" in the top right corner to close the application.
Driver License Scanner
PassFail Connect a CSSN Scanshell800R license scanner. Open the Scanshell OCR application, under the Card Scanning Solutions folder in the Start Menu. Insert a business card or driver license into the scanner. The scanner should grab the card and begin to pull it through, then display the scanned image on the desktop. Click the red "X" in the top right corner to close the application.
Calibrate License Scanner
PassFail Open the Scanshell OCR application. Click the "Gears" icon on the lower right corner of the application. Click on the "Image" tab. Set Driver License Size to "Auto Detect Size." Click the "Calibrate" button in the lower right corner. Insert the correct calibration sheet for that scanner model. If you do not have these available please contact before proceeding. Insert it with the black and white side of the sheet facing the kiosk with the arrows leading into the scanner and click the "Calibrate" button. When calibration is complete remove the calibration sheet then click the "Done" button. Click "OK" to close Scanner Configuration and click "Exit" to close and click "Exit" to close the application.


Configure Barcode Reader
PassFail Scan the Enable Low Light Enhancement barcode by holding it under the barcode reader until you see a red crosshair and hear a single “beep”. Remove the barcoded document from the scanning area. The reader will beep several more times and the red crosshairs will flash on and off, and will also turn on two dim red mini-LED lights.

Test Barcode Scanner
PassFail Open Notepad. Verify the cursor is blinking in the notepad document. Hold a barcoded LobbyGuard keytag or other barcode under the scanning area of the kiosk, at least 5 inches away from the reader. The red reader "crosshair" should appear when it detects movement. Scan the barcode. You should hear a "beep" sound and nothing should appear in the notepad document as a result of your scan. If the barcode number does appear, then repeat the OPOS Initialization process. Click the red "X" in the upper right corner to close the application.
Touchscreen Calibration
PassFail Double-click the eGalax TouchKit Touchscreen Utility icon located in the bottom right corner of Windows, near the digital clock display. The touchscreen properties dialog will appear. Click the Tools tab. Click the "Clear and Calibrate" button and follow the instructions to align the touchscreen. Be extremely precise. Afterwards, touch the screen in all 4 corners and in the middle. You should not hear any beep when you touch the screen.

Next, click on the “Setting” tab. There are two sections with sliders at the bottom, for “Double Click Time” and “Double Click Area”. Slide both of these sliders to the very right by clicking on the “Longer” and “Bigger” buttons multiple times. Press the "OK" button to close this application.
PassFail Double-click the dark brown speaker icon located in the system tray (not the white speaker icon). Click the "Speakers" tab and click the "Speaker Configuration" tab. Set Speaker Configuration to "Stereo" and click the "play" arrow button to the right of the "Stereo" setting. You should hear audio play from the right speaker followed by audio from the left speaker. Verify that the volume is of a satisfactory high level. Click the "OK" button to close this window.
PassFail Move the "LobbyGuard" icon and the "Support" icon "2" to the right of the left edge of the monitor. Move the "recycle bin" to the bottom right corner of the screen. The result should appear as follows:
Computer Name
PassFail Click the Start menu and choose Control Panel then System and choose the "Advanced System Settings" link on the left of the screen. Click the Computer Name tab and click the Change button. Delete the contents of the Computer Name field and enter the serial number for this Scout kiosk. Click the "OK" button to close this window and click "OK" to close System Properties. Click the red "X" in the top right corner to close the Control Panel.
PassFail Verify that the custom 1366x768 LobbyGuard-logo wallpaper is displayed on the Windows Desktop. It should have a LobbyGuard logo in the middle, blue bar on the left, and green "Windows Desktop" box in the upper right. It should take up the entire screen, without the text being stretched.
On Screen Keyboard
PassFail Open the folder located at c:\program files\keyboard and run the batch file “Keyboard Deploy”. When prompted with "Are you sure you want to continue" click YES. Click OK and then click the red X in the window to close the active window. This will install the LobbyGuard keyboard. The bottom-right section of your desktop will appear as follows, minus the red arrow. Right-click on the small keyboard icon and choose "Options" from the menu that appears. Choose the section "Floating Window for On-Screen Keyboard" as shown below. Disable the "Visible" checkbox. Click SAVE then press OK. Right-click on the small keyboard icon and choose EXIT.

Screen Resolution
PassFail Verify screen resolution is set to 1366x768.
Bios Modification
PassFail Verify that "Restore on AC power loss" is set to "Power On" within the System BIOS.
Windows UAC
PassFail Verify that "Windows UAC" is fully disabled and set to "Never Notify" within Windows User Account Control settings.
Connecting USB Devices
PassFail The wireless keyboard dongle and barcode reader should be plugged into the USB ports on the right side of the Scout (while facing the unit). This way the right-angle cables for the additional peripherals, which are added during installation, exit the area in the middle of the bracket—else the bracket would have to be removed by the client in order to connect any USB cables.
Barcode Reader Firmware Update
PassFail The firmware update for the DS Barcode Reader should be executed.

  1. First, close the LobbyGuard application if it is open, and access the Windows Desktop. Click on the Windows Start button, click on All Programs, click on the Motorola Scanner folder to expand it, click on the Scanner SDK folder to expand it, and then click the "C Sharp Sample Application". This will open up the backend software application for the Motorola DS457 barcode reader/license scanner.
  2. Click on the "Discover Scanners" button in the top right of the window.
  3. Next, click on the "Scanner Actions" tab at the top. In the "Switch Host Variant" section in the bottom-right, choose "USB-SNAPI with Imaging" from the dropdown menu, enable the "Permanent Change" box, and then click the "Switch Host Mode" button to execute. The Motorola DS457 will disconnect and reconnect as a SNAPI scanner, which will allow for its firmware to be updated. Exit this software application.
  4. Next, it is time to update the device's firmware. To do this, download the "DS457 Firmware Upgrade" ZIP file to the Windows Desktop. Extract the contents to the Windows Desktop and it will create a new folder "DS457 Firmware Upgrade."
  5. Open this folder and run the "DAT_Server.exe" file and the Motorola firmware utility will appear.
  6. For the "Interface" option, select "USB."
  7. The checkboxes for "Ignore Signature" and "No RSM Update" should be checked, and all others left unchecked.
  8. For the "Select Connection" option, select the "Symbol SNAPI scanner."
  9. Click on the browse button in the bottom right under the section labeled "Device DAT File." A windows box will appear. Navigate to the "DS457 Firmware Upgrade" directory, click on the "PAAB…" DAT file, then click Open.
  10. Finally, click Load.
  11. The utility will run for a few minutes and then succeed. If you receive a red message that the update "Failed," click on the Load button again. When it completes successfully, you will see "Operating Passed" in green.
  12. Wait until the scanner reboots, you see that the tool succeeds, and then close the software.
  13. Delete the ZIP file and the related directory on the Windows Desktop.



The following are extra steps in addition to the current Source Code packaging instruction set for the Scout, which should be performed while packaging the devices, supplies, and supplementals.

PassFail If the Dymo box contains the following, please remove and discard them: the regular “straight” USB cable (replaced by 90-degree cable), the Dymo “stamp” labels, and the printer plastic wrap.

Extra labels should be preloaded onto spool or placed within the Dymo box instead of sitting in the kiosk box

The right-angle printer cable should be placed within the Dymo box instead of sitting in the kiosk box.
Extra Unit Screws
PassFail The extra Scout screws should be labeled on the baggie so that the client knows what they are for.
Unit Power Brick
PassFail The Scout power brick needs to sit tucked into the foam and taped to it as well.
PassFail The additional Scout serial number sticker in the keyboard box should be fastened to the underside of the keyboard.

The various yellow stickers and “stickies” within the keyboard box should be removed and discarded, since the dongle is already installed on the Scout and the extension piece is discarded.