Welcome to the LobbyGuard Support Center.
We’re Here to Help.
LobbyGuard Solutions, LLC prides itself on offering industry-best technical support for its complete line of visitor management products. Use the resources below to quickly find resolution to any issues you are having with your LobbyGuard product.
LobbyGuard’s 2/10/2017 software release includes a new interface to FrontDesk. It may be necessary for some customers to clear their browser cache in order to load the latest webpage images.
For fastest response click the CONTACT button below to create an online support ticket.
Toll-Free (866) 905-6229 option 2 | M-F 7:00 AM – 6:00 PM Eastern Time
- LobbyGuard Knowledge Base
- LobbyGuard Product Documentation
- Frequently Asked Questions
- LobbyGuard Training Center
- Need Help? Submit a Ticket
LobbyGuard Knowledge Base
The LobbyGuard Knowledge Base contains hundreds of useful articles for all LobbyGuard products, covering basic features to advanced administrative functions. An easy-to-use search feature and daily updates make the knowledge base the fastest way to find answers to you product questions.
LobbyGuard Product Documentation
Frequently Asked Questions
- Where to find LobbyGuard Version 5 Quick Start Guide?
- What network ports and addresses are required?
- A Visitor has received a VOID badge, what should I do?
- Security Alerts are not being received
- Dymo LabelWriter Will not Print
- Drivers License does not Capture Image from License
- Newly created Visitor Type it is not appearing as an option during sign-in
LobbyGuard Training Center
The LobbyGuard Training Center offers access to web-based and on-site training covering topics from basic product use to Administrative level features. All training is provided by LobbyGuard Certified Technicians.
Need Help? Submit a Ticket
LobbyGuard Certified Support Technicians are standing by to assist with issues Monday through Friday from 7:00 AM to 6:00 PM Eastern, excluding holidays. When filling out the form please be sure to describe your issue in as much detail possible in order for our support team to provide the best possible service.
All tickets submitted prior to 1:00 PM Eastern Time will receive same-day response. Tickets submitted thereafter will receive response not later than the close of the next business day.