Support

LobbyGuard Knowledge Base

The LobbyGuard Knowledge Base contains hundreds of useful articles for all LobbyGuard products, covering basic features to advanced administrative functions. An easy-to-use search feature and daily updates make the knowledge base the fastest way to find answers to you product questions.

Click Here to Access the Knowledge Base

LobbyGuard Product Documentation

LobbyGuard Release Notes

Product Setup and Installation

Frequently Asked Questions

• What network ports and addresses are required?


• A Visitor has received a VOID badge, what should I do?


• Security Alerts are not being received


• Dymo LabelWriter Will not Print


• Drivers License does not Capture Image from License


• Newly created Visitor Type it is not appearing as an option during sign-in

Click Here to See all LobbyGuard FAQ

LobbyGuard Training Center

The LobbyGuard Training Center offers access to web-based and on-site training covering topics from basic product use to Administrative level features. All training is provided by LobbyGuard Certified Technicians.

Click Here to Access the LobbyGuard Training Center

Need Help? Submit a Ticket

LobbyGuard Certified Support Technicians are standing by to assist with issues Monday through Friday from 7:00 AM to 6:00 PM Eastern, excluding holidays. When filling out the form please be sure to describe your issue in as much detail possible in order for our support team to provide the best possible service.

All tickets submitted prior to 1:00 PM Eastern Time will receive same-day response. Tickets submitted thereafter will receive response not later than the close of the next business day.